FAQs

Good to Know

Everything you want to know before you book. Still curious? Send us a note.

How close is Lava Lava Beach Club to the beach?: We're a beachfront property, situated directly on nine pristine acres of beachfront real estate on Anaeho'omalu Bay in Waikoloa Beach Resort. Each of our contemporary Hawaiian cottages offers stunning views of the ocean and sunsets. We're as close as you can get!
How far is Lava Lava from the airport?: We are approximately 19 miles from Kona International Airport (KOA).
Do the contemporary Hawaiian cottages include internet access?: Yes, every room offers free WiFi. We don't like the idea of “nickel and diming” our guests with add on charges.
What kind of housekeeping service does Lava Lava Beach Club provide?: We work hard so you don't have to! Each cottage receives daily housekeeping services for your comfort. We change bed linens every 3 days.
How do I get some sand between my toes?: Come stay at Lava Lava Beach Club! We've got everything you and your loved ones need to have a relaxing beach vacation, an active Hawaii excursion, or beachfront party. We promise you'll have a great time and will get those little piggies nice and sandy.
Are meals included?: No, meals are not included in cottage rates, but the Lava Lava Beach Club restaurant offers great snacks, entrees, drinks, and dessert you can enjoy steps from the beach.
Do you have a concierge?: We don't have a concierge on staff but we have great people who are always willing to help, talk about the island and suggest great activities to try!
What bath amenities do you provide?: We are glad to provide complimentary Hawaii-made tropical bathroom amenities including shampoo, conditioner, body lotion, facial soap, and body soap.
Is smoking permitted in the cottages?: We're sorry, but all Lava Lava Beach Club cottages are non-smoking! In fact the entire club is non smoking including the beach.
Do you have a pool?: We do not have a pool on property, but each cottage is literally steps from the crystal clear waters of Anaeho'omalu Bay!
Do you provide beach or pool towels?: Yes! We do provide beach towels in each cottage.
Do you have a restaurant?: Why, yes we do! We have a fabulous beach club restaurant and bar, just steps from our contemporary beach cottages.
What bedding options are available?: Each contemporary Hawaiian cottage offers a spacious king size bed, with luxurious linens. The hardest decision you may have to make is staying in bed vs. stepping out onto the beach. The sitting area also includes a queen size “punee” which is a Hawaiian day bed. Luxurious linens including down duvets will make your night restful.
Do you offer ADA rooms?: One of our cottages is ADA accessible. Please indicate this request when booking.
Do you have a resort fee, what is the fee, & what does it include?: No! Lava Lava Beach Club offers you the best setting in Hawaii with no resort fees. Come on! Resort fees would not be very much fun, now would they?
Do you offer babysitting service?: Need a night out, eh? We do not offer babysitting but there are some available in Waikoloa.
What are your front desk hours and what if I am checking-in late?: No front desk here at Lava Lava Beach Club! Our cottage specialist will be in touch with you prior to arrival to coordinate checking you in right in your cottage or at the restaurant.
Do you allow dogs?: Dogs are welcome in outdoor spaces in restaurants in Hawaii, as long as they are leashed and not on furniture. We also welcome them in the cottages! They are not welcome at Waikoloa resort common areas so please be advised of this. We will count on their “parents” to be accountable for any additional cleaning or damages should they occur.
What are the taxes in Hawaii?: Hawaii has a General Excise Tax (GET) of 4.7120% on all purchases. In addition, there is a State Transient Accommodations Tax (TAT) of 11.00% and a County Transient Accommodations Tax (HCTAT) of 3.00% on all room nights. These tax rates are subject to change. Not fun we know, but the governor makes us!
Can you hail us a cab?: Yes, would be glad to call a taxi for you. The cabs around Waikoloa often come from Kailua-Kona, so at least 30 minutes' notice is requested. It's recommended that big island visitors get rental cars though. After all it's a big island! Each cottage has a covered carport. There is also a shuttle that makes stops around the Waikoloa Beach Resort.
Is the exact cottage guaranteed?: We will always try to honor your requested cottage, but on a very rare occasion we may not be able to accommodate your request and therefore reserve the right to move locations of your reservation.
Do you offer laundry service?: We don't have laundry facilities on-site at the Lava Lava Beach Club Cottages. The nearest laundromats are located in Waimea (about 30–40 minutes north) and Kailua-Kona (about 40–50 minutes south). If you'd like directions, we will be happy to help you find the most convenient option.

What to Know Before You Arrive

Please know…

All beaches in Hawaii are public so please be aware that there will be people on the beach in front of your cottage. The cottages are also located very close to a busy restaurant which features live music until 9pm nightly. Please be aware of these conditions before you confirm your reservation. Guests who enjoy an active lifestyle, who appreciate water activities and enjoy live music are best suited to an enjoyable stay at Lava Lava Beach Club. We understand your vacation time is important and want you to have the best possible vacation. We appreciate you spending some time with us and getting some sand between your toes!

Not fun, but we have to say…

Maximum occupancy is 4 people overnight and 6 people at any one time. To minimize wear and tear on our cottages, this is strictly enforced. Please contact us if you have any questions. Infant children can be accommodated upon request. Guests are required to register all people staying in the cottage and any guests in the cottages over the above amount will be charged at 200.00 per person to the credit card on file and asked to vacate immediately. The entire property is non-smoking and this includes cottages, cottage lanais, outdoor shower gardens as well as the entire beach. 250.00 will be charged per day for any smoking in the cottage or if cigarette butts are found. There is a designated smoking area near the parking lot at the restaurant.

Deposit, Cancellation Policy, Check in and Check out Times

A deposit equal to 50% of booking is required upon making your reservation. Full payment is required 30 days prior to arrival. The credit card on file will be charged the remaining balance. Cancellations made 30 days or more prior to the arrival date will receive a full refund of the deposit. Reservations canceled within 30 days of arrival will not be refunded. In the event you feel that you may need to cancel your stay with us within 30 days, we highly recommend purchasing travel insurance. Hawaii has a General Excise Tax (GET) of 4.7120% on all purchases. In addition, there is a State Transient Accommodations Tax (TAT) of 11.00% and a County Transient Accommodations Tax (HCTAT) of 3.00% on all room nights. These tax rates are subject to change. Check in time is 4:00pm and as much as we hate to say it, check out time is 11:00am so we can get the cottage ready for the next guests.