Privacy Policy

1. Information we collect

We collect information you provide directly to us, such as when you fill out the contact form or send us an email. This may include your name, email address, phone number, preferred travel dates, the cottage you are interested in, and any message you choose to share.

When you make a reservation, our booking partner ResNexus collects payment and stay details on our behalf. We receive the information needed to fulfill your reservation.

2. How we use your information

We use your information to:

• Respond to your questions and inquiries
• Process and manage reservations
• Send booking confirmations and pre-arrival information
• Improve our website and guest experience
• Communicate with you about your stay, if you book with us

3. Cookies & analytics

Our website may use small data files called cookies to support basic site functionality and to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

4. Third-party services

We work with a small number of service providers to operate our business. These may include:

• ResNexus — processes online reservations and payments
• Email service providers — deliver inquiry responses and booking communications

We only share the information these providers need to perform their services, and we do not sell your personal information to third parties.

5. Data retention

We keep your information for as long as necessary to respond to your inquiry, fulfill your reservation, comply with legal obligations, and resolve disputes. If you would like us to delete your information sooner, please contact us.

6. Your choices

You can choose not to provide certain information, but that may prevent us from responding to your inquiry or completing a booking. You may also contact us to update or delete the information we hold about you.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

8. Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this privacy policy from time to time. The current version will always be posted on this page with the latest update date.

10. Contact us

If you have questions about this privacy policy or how we handle your information, please reach out.

• Email: stay@lavalavabeachclub.com
• Phone: (808) 769-5282 ext. 121
• 69-1081 Ku'uali'i Place, Waikoloa, HI 96738